Position Overview

The Floor Supervisor leads the FOH team during service, working a section while overseeing service standards, team performance, and guest experience.

Key Responsibilities

• Lead a section while monitoring service flow and staff.
  
  
• Allocate sections and roles for balanced coverage.
  
  
• Resolve guest complaints calmly and effectively.
  
  
• Coach staff during service and assist with training.
  
  
• Ensure compliance, venue cleanliness, and checklist completion.
  
  

About You

• Strong FOH experience in a busy venue.
  
  
• Confident leading shifts and managing staff.
  
  
• Guest-focused, calm, and professional.
  
  
• Organised and detail-oriented.

• Positive influence on team culture.